Archive for the ‘Social Media’ Category

I can’t hide that I was eager to review The Whuffie Factor by Tara ‘missrogue‘ Hunt since I learned that the book was coming out earlier last year. I found Tara by some links that lead me to her blog and I couldn’t agree more with the ideas she expressed there, they were the validating point for ideas I was beginning to have about  Marketing and Economy.

My Copy of The Whuffie Factor

My Copy of The Whuffie Factor

In a previous post I did a study of Whuffie in a more anthropological and historical way comparing it to the reciprocity used in the Inca Empire. But that post was made from the dots I connected from Tara’s posts and other sources including Cory Doctorow’s book.

Finally a week ago, the book arrived in a box and I was very happy to finally read it and maybe even post my own review, which I’m doing right now.

The Whuffie Factor is an amazing book, ok not a very quantitive way to express it, but if you read it you’ll understand the importance of those kind of words in saying what you think about something. Tara proposes the Whuffie theory in the first chapters which is basically how to establish a strategy and a course of action in building relationships with your community (costumers and non-costumers).

In the 1980s Michael Porter wrote the importance of strategy in doing business  and he has been proven right every single day since he published that book, today Tara publishes the importance of Whuffie in building a business and a personal brand from now on, and as Porter’s book this one will also prove to be true in the next century if not longer.

The book is very rich in examples about how to win and make others earn a great deal of Whuffie and it’s also divided in to the 5 key points needed to build Whuffie giving a special highlight to the points where it’s needed. This 300ish page book will be sucked up by your brain in a very few hours of reading it and it will give you an insight in what are the key actions to take in order to build a close relationship with your community. If you already think costumer is the first thing, it will show you how to engage in the conversation and if you’ve been skeptical about embracing social networking tools to leverage communication with your costumers, this book will show why it’s important and also show you a myriad of real cases where applying the 5 Whuffie Principles has led to succesful outcomes.

I could talk more in depth of the book, but my best advice is to read it, because no one can explain Whuffie better than Tara.


This blog post was written about 6 months ago and never published, while searching through old word documents I found it and felt it was the right time to publish it considering that Tara’s book is coming out April 21st. I have not read the book yet but for what I’ve read and conversed (specially on twitter) with Tara i must recommend this book as a must read for anyone interested in communities and social capital (which should be all of us).

With Tara Hunt’s book coming out soon (update: The Book is Already Out) , the social networks gaining users by millions every month and with communities becoming more close than ever, I thought it was accurate to mention some of the ancient forms of Whuffie and how they worked compared to now. Whuffie worked in the past, in some cultures is working right now and will definitely keep working in the future. The intention of this post is to show that The Whuffie factor has been key in some ancient systems and that it will be key in the coming years of this evolving system. Many other authors including Francis Fukuyama, Thomas Friendman and swedish Funksters Jonas Ridderstrale and Kjell Nordstrom predicted a change was coming. Today, brains are more important than capital, because brains attract it and therefore relationships between brains will lead to the creation of new things. Whuffie will be the currency that tells us with who we can collaborate and who can collaborate with us.

Today Whuffie is being defined as: 

“The sum of the reputation, influence, bridging capital and bonding capital, access to ideas and talent, access to resources, potential access to further resources, saved up favors, accomplishments (resumes, awards, articles, etc.) and the Whuffie of those who you have relationships with.”(Tara Hunt)

 I think it’s time to welcome this new phase of the economy with a little bit of background history on how it was and how we are going back to a similar organization.The Reputation based economy has been the goal, but we don’t realize that many of the ancient cultures worked with similar systems. Today we have the Internet to help us accelerate the process, and maybe an iPhone app will count how many Whuffie you have.The Incas were one of those cultures. They lived in the Andes for about 200 years until they were conquered by Fransisco Pizarro around 1535. But, their culture comes from way before as the Inca Empire was formed by various smaller cultures that were conquered by a big culture based in the Cuzco area. Their economic system was based in reciprocity and redistribution of goods. 

How the Incas built Whuffie

Inca’s organized themselves in families or ayllus. These were considered the unit in which the reciprocity system was based. A family will perform some activity in benefit of another and then this beneficiary  family will owe them the same amount of time and effort. This system was based only in time and effort and not in products or “stuff”. With “stuff ” I mean corn, potatoes, pottery or artifacts. Today that will be iPhones, cars and computers. The exchange of products was part of the redistribution system and this was done with the emperor or Inca. Since the Inca didn’t work because of his Holy condition all the people will give some work to the Inca and the product of this work was the Inca’s contribution to the system. Once all the contributions were done they were redistributed according to the amounts given by each family. But, also the Inca didn’t worked because he was busy organizing and running the system, so politicians get this benefit as long as they make the system work. And I mean actually work! People will decide what is good or bad for them by giving good or bad reputation to the work of the other person. Politicians or lawmakers could be elected by the amount of Whuffie they had. In fact, this was not present in Inca society but it could be a great development.

So basically with the Inca economic system you had only as you worked for. There was no “riches” or capital as all of this was owned either by the state or the whole family. So if you worked better and faster and for longer you will have more people owe you some work. And when you needed something a person with the right skills from the beneficiary family will do it for you. (Isn’t that perfect I paint your wall and you help me plant my potatoes or give me some advice).

The Incas had no currency, they just had this very rudimentary instrument to record numbers which may have been hours worked by some family in favor of another or hours worked in favor of the Inca. So this was the currency.(There is still not certainty about this theory). This is where the Whuffie Counter iPhone app will kick in.

Now, we are in a economic system that is being ruled by whuffie. Whuffie is not the main currency yet, but it is taking an important place, specially in highly connected communities where people collaborate with each other every day. Your reputation is based on your accomplishments, so if you are a very good video editor or marketing specialist people will call you for you to use this skills on their favor (provided they did the same effort by putting their talents work for you). This will be reciprocity explained the Incas had. You  perform one hour in a Talk and then all the people benefiting with it will owe you an hour,or a fraction of an hour, of any other job you may need (like painting your house or taking the dog for a walk). Your Whuffie is based on how much you can contribute with other people and to the community in general. 

There is one more thing that Whuffie is and that was present in the Inca economy.Each family, according to the position of their land and the resources they had, produced a different product or had different tools to perform certain jobs. This will be the “access to resources, potential access to further resources”, you will be know as a rich family if you had many members. Since the unit was worked hours the more sons and daughters you had the most hours of work you could offer and the most work you could get done for you by others. Accumulated favors where the ones that permitted you to ask for help in building a house or a farm, so you accumulated them for when you needed them and you could achieve a bigger project. Today opposite to having lot’s of family members you will need to have lot’s of skills and many areas of expertise, or one good area where you can be excellent. For example, you need to be a marketing specialist, a good public speaker, a technology adviser, a good writer, etc. This many ways guarantee that you can build whuffie fast and at all times. 

The Next Economy or the Whuffie Based Economy

Cory Doctorow came with this idea of a “future” civilization working with Whuffie (again). Well, this was no future, in fact seems we are getting back to the basic form of economy the Incas used. Of course that there are lots of differences. The Incas were not exposed to 500 years of capitalist development as we have been and today, to get any kind of good you need to have money available either as cash or in your bank account. Unless you have some Whuffie (the reputation part) and companies will give you products to try so you can refer them to your numerous contacts. For services, sometimes you need the money and sometimes Whuffie will be more than enough. (Though i may be wrong here and you could use Whuffie to get some products too).

Reciprocity then it’s just like the Incas with only one difference. In the Inca’s time you could accumulate more “whuffie” or “inca whuffie” if you had a numerous family. But in today’s individualized society you rely on your talent, know-how and contacts (mainly in the form of having resources available). So today to have more Whuffie you need to perform a valuable service or job, know some scarce skill or be able to put together a non-easy to do combination of resources. Or as stated lines above have multiple skills.

So the conclusion is that we are going back to a old system that worked really well for the people in it. Since the Incas had many wars all the conquered cultures were forced to accept the system and, hence, lost some of their properties at first, but once integrated to the system the populations inside had peace between them and had plenty of resources to survive. Right now if you are talented, helpful, intelligent and have accomplished lots you are one of the Rich persons (talking in Inca terms). And right now we don’t need wars to get more people in the system, the idea that whuffie is necessary will make people look for way to integrate and collaborate.


Nowadays in this Whuffie system if you don’t give back a favor or if you lose your reputation because of receiving money to promote something that you don’t believe in. The punishment is that no one will listen to you or make you any kind of favor so you can “cash out” your Whuffie.  In the Inca’s time you were expelled from the  family and this meant that you where automatically poor because you only had your work to give and that was returned to you, if anybody needed that. Usually people wouldn’t take work from a single person because the things he was able to perform were limited.


In Doctorow’s definition of Whuffie he says that it is the source of motivation to do work for others so you can receive back the same amount of effort. This motivation is for making only work that helps the community and that is really useful, since the community is the one that rates it as good or bad. This is a high improvement to the capitalism ubber älles system that was reining mainly in the 20th century. The reason is that for example we feel that transgenic foods or abusive use of petrol are bad we will rate the makers of this products as bad, and they will have no Whuffie so they will not be motivated to create this harmful products. In the Inca economy you needed to do what others asked for, so if there was a consensus on the harmfulness of certain activity it would be not performed in the community. This characteristic of the Whuffie and Inca systems is very important because if we were going to live in a Whuffie system any form of illegal activity will be avoided because it will reduce your reputation and you will not have access to any other service or product you may need.

However nowadays in this money based economy we still have people producing this harmful products and services because there is no community to stop them and because people accept what is imposed by big corporations because they still have the image of “power” or the need for their products. Gladly communities are beginning to understand that corporations and governments have Whuffie too and they are making protests or stop consuming products they believe are harmful for their healths (mental and physical) or the planet. There are lot’s of sustainable organic food associations making increasing sales with socially responsible products that assure the well being of the producers in developing countries.

Doctorow’s idea of a future civilization are not that crazy, we are heading there and in some cultures we come from them. Now we need to adapt them to a global status and that may take time. But, Whuffie will be king, maybe not immediately, but remember Tara Hunt’s words “it is getting harder to eat without it”.

This means that maybe the Whuffie economy is the real deal. Maybe humans were made to work in a Whuffie economy and if we seek in pure capitalist theory a perfect market should be working on Whuffie because money is no longer a motivation since all companies make no profit at all. Authors such as Kjell Nordstrom and Jonas Ridderstrale said Karl Marx was right, that finally the power was going to the people, but in other form and with other process. I think Whuffie supports this theory since we’ve seen the Incas working in a culture where there was trade without people being richer or poorer than others. They had larger families so they could offer and get more work done, but they also had to feed more people. Talking about nowadays we see that suddenly people are becoming the main key in competition as resources are becoming “plain vanilla” the only thing left is Know-How, creativity and contacts and finally companies lose power to the people forming them. So that is the revolution of the working class. But if we are going to live in a Whuffie economy we should start teaming up in communities (like the ayllu of the Incas) in order to get the best experience out of it.

And then this communities will get richer in comparison with the ones that are not collaborating. The new Whuffie system will be based on the impact you make in the world.

So what does this means: Whether you are a business or a person you need to start serving the community and caring about them, because that is the only way you will succeed and built the components that will raise your Whuffie and if you do good to people, they will do good to you.

The Whuffie definition was extracted from a post by Tara Hunt and some of the concepts from Cory Doctorow’s book.

I’ve always wanted to make my own business and in fact I’ve tried many businesses before. From selling cookies and cakes at school to doing my own business consulting firm. Then i finally opened my eyes to my passion, the Internet and how it brings people together. I’ve got to know many great persons over this last months since my “return to the net”. I’ve never should have left the internet in the first place, because business i wanted to do was here bringing solutions to people. 

I want to do a startup too and so far I have some ideas, but i will also like to contribute with other startups around the world. So this is my chance to give a tiny bit of help to a friend I’ve made around social media sites and that i hope i meet in person some day soon.  Calley Nye better known as SiliconCalley is trying to fund her startup with a great idea Start me Up. She want’s to raise 25,000 dollars to create the prototype of her site to pursue further fundings. Her start up is called DashBuzz and i can’t tell much about it only that it will solve the problem of having to administer many social media sites. This is a problem we’ve all had. The idea is simple:

  • We have a limited amount of time
  • We have plenty social media sites
  • We lose time updating all sites separately or,
  • We fail to update or be in some sites. 
Having known those facts i think this startup has a lot of future and i hope to learn more of it really soon. 
Calley wan’t the blogsphere and the twitterverse to fund the first part of this project. She is asking for a favor and she is planning on returning it. Remember Whuffie …if you build it up you can “cash” it later. For more details go here.
There is a donation button on her site and you can donate there or ask her more questions about it. Please Donate it’s a good cause and she says many people won’t fund a non-technical  first time start up fo. I say that’s wrong we can fund her startup. Finally I’m also a non-technical startup founder in the making. But the thing you need to notice is the desire burning in you when you do a new business and that fire that keeps you going every single day until you achieve your goals, just to set up new ones and keep going.
I want to help Calley and though I don’t have a paying Job right now I will look for ways of helping her because i believe that this project will actually help me and many others to manage social media in a more smart and efficient way. 
So please Help Calley and help this new Social Media Start Up Funding. If we all put a little bit a huge difference can be made. And as a side effect we challenge the old funding model with a more social one.
Making businesses is the best thing to do, for me it’s just what makes me go everyday.

Haven’t updated my Blog in a week or so. That’s the Bad Blogger Syndrome that gets in us from time to time. A few things have been going in my mind distracting me from BRKOPP, it looks that finally our projects are taking off and we should end up the break time. 

As you may know BRKOPP is a operation that emerged from me and my partners deciding to take a break to think of ideas for a traditional business. By Traditional I actually mean some sort of boring business that we didn’t love. So we decided to do what we loved, which is tech industry, social media, relationships and making other people’s lifes easier. So we took this Break from that to think on projects we loved. Looks like finally we have a few ideas to start and we are trying to make them come out as fast as we can. 

Break will never end in the sense it was concieved, because we will never go back to the traditional model we were trying to follow. But break time will be over because it’s time to start working in making our ideas real.

I’m working with my long time school friend and partner in business Samuel. I’m also gathering a team of people to work with that will love to embrace the web as new way of getting things done. The web is indeed the tool that has changed our lifes.

On the other hand, as much as I believe in my projects i want also to help in other people’s projects so I have applied to a job on a internet companie hoping to learn and give as much as i can and make it a huge experience. 


But enough of my projects. You’ll see them soon. Probably in a couple of weeks. 


Today I bought some amazing Cinammon Rolls from a friend that is making them! They were amazingly good! I think i’ve just discovered the new dessert for when i have lunch at work. Specially because i love em. So knowing that i love food way to much i have decided to take cooking lessons to see if i can become the closest i can to a cheff.  Have you ever wondered why we love sugar so much? and as we grow up we tend to like other kinds of foods than sweets. It’s very interesting! I need to ask about it to someone. So if you know please post.


Well its a  Wednesday night and I need to keep reading Rebooting America which is a nice book of essays you can download for free or buy if you like it! I’m doing both.

Ok so if my title brought you to read this it means I’m good at making titles. The point here is I haven’t studied any writing I just write and try to get better as I do it. That’s how my education process works in Social Media, Whuffie, Love, Video Editing, Web Design, Video Direction, Public Speaking and many more things i really love. So basically all my education or at least 75% of it occurs outside of actual schools or classes. 

There is a person I really admire for all that she is doing and without what we will call a Formal Education(which is not education, mostly), but I’m sure she is  educated in Marketing and Tech as she loves this subjects (plus some coding). She is Calley Nye who just launched TechNewsLA. This is to show that no matter what type of education you get, if you love something you’ll be excellent at it. Period. And there are many more, Steve Jobs and Bill Gates for example.


Standarized Results

Standarized Results

A while ago i posted about the talk given by Sir Ken Robinson on the TED Conference about education producing people smart enough to do tests, but not prepeared to go out in real world and share their talents. Today, while I was catching up with all the blogs i usually read I came across a blog post by Tara Hunt (2 actually, and yes Tara Hunt again, she is making change in thought, at least in mine). Tara talked about incentives in the education system. So the system gives money to the schools that get good test results on the standarized tests, so teachers give incentives to kids with good grades on the standarized tests and finally we get standarized kids. All people learn test taking skills more than actual information or a theory of knowledge and a thought pattern to follow. I thank i did the IB program at high school because it thought me how to think in a different way than if i had taken the SAT’s. I have to thank the IB program and many people need to thank life or work to teach them this things or maybe their parents. No matter how we got to learn to think, maybe it was for a school’s good teacher, IT WAS NOT BECAUSE OF THE INCENTIVES GIVEN BY THE GOVERNMENT. 


Ok so this happens in all countries. Not only in the US, it happend here too. Sir Ken Robinson talks about how standarized tests kill our creativity and make us don’t develop our talent. We can agree in that everyone of us is a different person, hence we have different skills and talents and different ways of working them out. I think that since the educations system is failing to deliver a proper talent education we need to come up with an idea that will develop the talent people have inside. 

In the first place there should be a culture of just do it. I mean if you think you are talented at something don’t listen to voices let you down and tell you your tests are the most important thing. Just dedicate time to what you love and you’ll be succesful. That is a must. Look at me I’m blogging probably not for much people to read. I’m happy if one person reads this, just one. But the fact is that I’m getting better, so this is part of my education. I do it this way because my business program doesn’t include a writing class. So i just teach myself how to write.

So as I write because i love it. People should just do the things they love. For a moment think in someone that loves Surfing. We happen to have a former world champion of surrf, Sofia Mulanovich, she dedicated to surf and stopped giving a focus to standarized education finally she got to be World Champ in 2004. The system is not working so i came up with an idea.

Why not give incentives to art and extra curricular activities development (Ok now that i think it it was Tara’s idea). But it was a good one and I support it. We need to let standarized tests as Plain Vanilla and then start putting the chocolate on. Let’s give money to schools that produce the most outstanding papers on literature, the most perfect blogs, the best teams at sports, the best art demonstrations, the best video productions, the best history essays, the best business projects via something like Junior Achievement.

Finally we need to create thinkers not test takers, Thinkers are the ones making this world great. Thank god there is people still teaching this, at home, school, alternate programs, work, life, the street, twitter or anywhere else.

So i was watching Gary Vaynerchuk’s keynote on New Media Expo and he talked about making shows about your DNA! I think it’s true you need to putt your DNA in everything you do and do what you like in order to be happy and excellent at those things.

The keynote got me thinking in what my DNA tells me i like. The answers was pretty simple : Computers, Girls (Over 50% of thinking done by men is about girls), Entertainment, News, Jokes, Marketing, Internet, Girls, Gadgets, How awesome is to be able to be online all day, More gadgets and girls. That was about it. The epic thing about this is that the list is pretty wide so i can do a whole bunch of things. My DNA also tells me to finish college (though i sense some pointless classes and information given to me there), but well i think some ideas are valuable. They tell me what techniques are not good anymore. So i prefer to learn from MIT Open Course ware ( SiliconCalley Style), and learn from people who have bright ideas and make them happen like Tara Hunt (FTW!!! I’m his number 1 fan! she rocks! I love the way she thinks and her ideas). Continue Reading »

I’ve been reading The Cluterian Manifesto for the past few days and i found out a really important statement there. Marketing uses war like terms, war like strategies and they often get war like results. Though this is changing 9 years after the Manifesto was written it is still true in the majority of business. I study International Business and it doesn’t matter where we study we always get the same books to read and the same basic data from our classes. Marketing uses terms as target market, niche, position. And not to mention the war like strategies it promotes.

Back when i took Marketing 101 i came up with the phrase Marketing is War (based on the old wrestling slogan Raw is War). And i was convinced it was a good idea. But who are we against?

If we accept the premise that our products differentiate from the competition then we own our small monopolies. And we do, because if we didn’t then we will have no profits at all (in perfect competition). So we are fighting the competition that actually is not a pure competition, but we are fighting this war using an unsual battlefield : the costumers mind.(Note that i said costumer not consumer) Continue Reading »

i’ve been studying marketing for some time now and many of the terms marketing uses sound bad or just inappropriate to refer to costumers, markets which are mainly groups of people.

first we have niche. niche is actually meant to be a group of people with some specific interest, but the etymology of niche is not near that definition at all. i don’t know where did it came from, but i believe people with certain interests deserve to be named in a better way than niche. in spanish niche is a whole in a wall where they put the coffins. death bed is not actually what we should call our group of costumers right?

then with the internet we get the word viral. viral meaning a campaign that spreads like a virus. last time i checked nobody wanted a virus. so how a campaign that is supposed to be popular is called viral? i think it’s lack of creativity of the people choosing the words in marketing.

then the use of costumer instead of client. i know that costumer is still the word we are going to use. is the word i’m going to use, but client explains much better what we want to say. client is the one using a service, enjoying it, and the client is the patron. the patron is the regular costumer and it’s what we need to take care off. i.e the people using twitter, the people uploading original content to youtube or the viewers of revision 3.

all the companies mentioned above have excellent client service. i think that we need to start realizing that our clients or “costumers” are the community we need to serve and be part off. when you enter a marketing meeting you can hear the “expert” saying: “The 25% of the market thinks the product is bad”, but in reality what we should listen to is something like this “John and Jane don’t like this feature of the product” and then  something like this “but Susan and Mary really enjoy this other features”.

what’s the point?

the point i want to make here is that marketing has failed to use the correct words to refer to the community of people that buy a product or take a service.

but those times are over. marketing is being redefined slowly but lot’s of people that feel times are changing. we have terms as pinko marketing, social media marketing and new ones coming every day that seek to make people understand the the most important thing is the community. so we need to be honest and care about the community instead of look at them as numbers and strange people.

We need to thank people redefining and spreading the importance of people in this new era of life (because it’s more than business) like Tara Hunt and many others. I want to thank specially Tara Hunt because of her approach to make a real shift in how we do business, work, marketing, communications and community building.

so now that the new trends are being defined we need to be awake to take action with the new approach to marketing, because the old approaches are losing effctivity every day. marketing and branding as everything in this world evolve with time and we are seeing a major stage of that evolution.

This weekend I’ve been helping a new made Internet Friend to raise funds for the Thunder Cruise with Gary Vaynerchuk and it has been an amazing experience.

Note: Gary Vaynerchuk is the host of WineLibraryTV and It’s an amazing person too. He is organizing the Thunder Cruise next april. My friend is Sarah Cooley, you can follow her on Twitter, read her blog and donate on her tip jar. And Watch her video here.

Well, the interesting thing about this weekend is how Sarah started to raise money for her trip to the Thunder Cruise she posted a Video on Viddler and asked for 5 dollar donations to every person that watched. She has not yet got to the goal now, but she is surely in the right track and it’s 100% sure she will get it.

I was amazed on how she started raising money so fast for her trip and how the internet community actually helped her out. First i met Sarah yesterday on a Gary Vaynerchuk live US Stream and felt i needed to help her since we are in the same situation (College students working for nothing and being broke right now).

I love the way the internet makes it all so easy and possible, so we need just to believe in ourselves and start making things happen. The small message from this post (besides the Donate to Sarah, please) is to encourage all people to use the power of the Internet to leverage the efforts in seeking a goal. I’m surely going to do it. How about you?

That reminds me i need to raise funds for the Thunder Cruise too. After Sarah of course!

Today i was reading a lot of posts about how to promote a new service or product on-line. The discussion went this issue should be approached: get a business account or get the person in charge promote it with his or her personal accounts in the social media and communication channels used by the community.

The first thing i will try to avoid is saying “target market” because now we don’t like to be targets of anybody. The second thing is that we will assume the product is excellent and useful for the community.

Having established that, the first discovery made by Mel Kirk on her Personal vs. Professional post is that you can get up to 10 time more responses from a personal account than from a business account. So this is a signal that people prefer to contact someone with a face, a personality and the human touch. The conclusion that i have came to  is that now, more than ever, the power of voice is getting more powerful (yes I’m being redundant) and people are only listening to other people about products.


The feeling of talking to a twitter account that is named XYZ INC. is very impersonal and cold. You don’t know who the person behind that keyboard is, what is he feeling or if he even uses the product. While if you can contact a person like for example @johndoe you can actually follow his life problems as well as his work problems and his experience with the product. The first rule is then: The person in charge of the communications should be using the product everyday as any user or costumer will do. The Second one should be that the person needs to use his or her personal account to share her views of the product as well as their opinions and life events.

The business or professional account is also important. Ok so people follow the person and the professional account to get the full coverage but knowing who is behind the professional site responses. So that way if the person or team in charge of the communications goes from the company the company can promote their product with the business account and introduce the new communications person or team to the users. Sometimes even the old communications person will introduce the new one from her twitter account. The third rule that comes from this is that the professional contact is also important for the company.


So, the social contact is becoming more important as the tools are making it possible. We prefer to be in touch with a person that with a company. For example we prefer to be more in touch with Jason Calacanis than with a Mahalo twitter or friendfeed account. I think that this has been all the time and now that it is possible for us to have it we demand it more than ever.

It has always been true that we prefer a opinion from a friend ten times over a good advertisment. That’s why since a long time ago Marketing experts have been giving a lot of importance to the power of voice and the excellence in costumer service. Now that social media allows us to follow almost anyone in sites like Twitter, Friendfeed, Jaiku, etc; we demand to see the people behind the companies there and get to know them better. Get to know how they feel, how real they are and what problems and everyday news they have to tell us. I guess that is why this magazines about the “private” life of the artists sell a lot (Refering to Mel’s post again).

To syntetize, we prefer to be in touch with people than with companies, but still the business account has a importance in keeping updates of the service (as long as it comes with a personal account attached). So the approach (as Mel states on her post and as i think too) is to have a mixed strategy and used both types of communication.